Frequently Asked Questions

Online Orders

Deliveries are dispatched Monday to Thursday. In most cases your order will be dispatched same day. Once your order has been dispatched, you will receive an email with a tracking ID.If your order is placed on Friday, Saturday or Sunday, your order will dispatched on Monday.

Delivery starts at €6 but is free on all orders over €35 and all our subscriptions.

We currently deliver all across the island of Ireland.

After receiving your confirmation email, you will receive another email notifying you that your order is ready to collect. You can then pop by and pick up your order.

Orders can be collected from Hurst Botanicals Tasting Room & Shop, Barrack Street,Clarecastle, Co Clare, V95 DW92.

Our store opening hours are Friday, Saturday, Sunday, Monday – 9am until 2pm.

We accept all major credit and debit cards through Stripe and PayPal.

If your order is visibly damaged upon arrival you have the right to refuse delivery.
Should you sign for a parcel and discover it’s damaged, take a picture of the damaged goods and email us at orders@Hurstbotanicals.ie as soon as possible and we will look to issue a replacement.

We will class an order as missing if delivery has not been attempted 5 working days after the date of dispatch. Please contact orders@hurstbotanicals.ie and we will find your order or send out a replacement.

We are unable to alter orders once they have been placed. If you wish to change delivery details please contact orders@hurstbotanicals.ie immediately and we will do our best to help.

You have 30 days upon receipt of delivery to return the goods. Please return the item(s) unused and in original condition, including packaging.

Once we have received the item(s) back undamaged a full refund (minus delivery charge) will be issued.
Customers are required to pay shipping costs for the return of goods and it is the responsibility of the customer to ensure goods are returned safely.

If goods are returned damaged, Hurst Botanicals are not obliged to issue a refund. We are unable to offer refunds on bottles that have been opened or if they were purchased via third party sellers.

Subscriptions

Subscriptions will be dispatched every Thursday to arrive for the weekend of that week. 

Once your order has been dispatched, you will receive an email with a tracking ID.

If your subscription renews on a Friday, Saturday or Sunday, your order will be dispatched on the next Thursday.

Delivery on subscriptions are free

If you opt to collection your subscription, it can be collected from Hurst Tasting Room & Shop.

Our shop is open Friday, Saturday, Sunday & Monday 9am – 2pm

Subscriptions can be changed at any point of your subscription.  

You can pause, change flavours, how frequently your order is delivered.

All changes can be made by logging into your account.

Tasting Room & Shop

Our shop is located in Clarecastle, Co Clare.

The address is Hurst Botanicals, Barrack Street, Clarecastle, Co Clare, V95 DW92

Our Shop is open the following days:

  • Friday 9am – 2pm
  • Saturday 9am – 2pm
  • Sunday 9am – 2pm
  • Monday 9am – 2pm

 

If you opt to collection your subscription, it can be collected from Hurst Tasting Room & Shop.

Our shop is open Friday, Saturday, Sunday & Monday 9am – 2pm

Subscriptions can be changed at any point of your subscription.  

You can pause, change flavours, how frequently your order is delivered.

All changes can be made by logging into your account.